Terms & Conditions

Shop with confidence at General Items. Our Terms & Conditions outline your rights and responsibilities when purchasing from us. We're committed to fair practices, secure transactions, and excellent customer service across India.

1. Agreement to Terms

By accessing and using General Items, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Acceptance of Use

Your use of our platform constitutes your acceptance of all terms, conditions, and notices contained herein. We reserve the right to modify these terms at any time without prior notice.

2. Product Information and Availability

Accuracy of Descriptions

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free.

Stock and Availability

  1. Products are subject to availability
  2. We reserve the right to limit quantities
  3. We may discontinue products without notice

3. Ordering and Payment

Order Placement

All orders placed on General Items are subject to acceptance and confirmation. We reserve the right to refuse or cancel any order at our discretion.

Payment Terms

  1. Payment must be received before order processing
  2. We accept multiple payment methods as displayed on checkout
  3. All prices are in Indian Rupees (INR)
  4. Applicable taxes will be added to your order

4. Shipping and Delivery

Delivery Timeline

Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, weather, or courier issues beyond our control.

Shipping Responsibility

  1. Risk of loss transfers to you upon delivery
  2. Damaged items must be reported within 48 hours of receipt
  3. We are not liable for delays caused by courier partners

5. Returns and Refunds

Return Eligibility

  1. Items must be returned within 7 days of delivery
  2. Products must be unused and in original packaging
  3. Return shipping costs may apply
  4. Refunds are processed within 10-15 business days

Non-Returnable Items

Certain items such as perishables, customized products, and clearance items cannot be returned.

6. User Responsibilities

Account Security

  1. You are responsible for maintaining account confidentiality
  2. You agree not to share your login credentials
  3. You are liable for all activities under your account

Prohibited Activities

You agree not to engage in unlawful activities, harassment, fraud, or any conduct that violates these terms or applicable laws.

7. Intellectual Property

All content on General Items, including text, images, logos, and designs, is the property of General Items or its content suppliers and is protected by copyright laws.

8. Limitation of Liability

To the maximum extent permitted by law, General Items shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

10. Contact Us

For questions regarding these Terms & Conditions, please contact General Items through our website or customer service channels.